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Lucy Nicholson reveals...

Meet the entrepreneur on a mission to cool down stresses execs over a hot stove at her base in Cumbria. EN reaches for the blue plasters as Lucy Nicholson reveals...

Cooking with Gas
Wednesday, 31 January 2007
A Warrington-based company has been taking the white goods market by storm with its "virtual manufacturing" operation. Stuart Anderson reports.

Thankfully this doesn't mean you have to don a special helmet whenever you want to grab a beer from the fridge. Rather, as Guy Weaver, managing director of Premium Appliance Brands, explains, it involves designing and marketing goods in the UK which are then built using spare capacity at factories in Europe, Turkey and the Far East.

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It's a model that, Weaver says, "is akin to what you'd see in food and supermarkets in terms of the growth of private label". The company develops a range of branded products which are exclusive to each customer, outsources the design to Chester- based consultancy Bigblue (another entrant in our Fast 100), and gets someone else to manufacture them in what Weaver claims to be doublequick time. It also produces "semi-exclusive" brands for independent high-street retailers, who are each the sole stockist in their area.

The model seems to be working. Cited in our Fast 100 under its holding company, Cranage Consultancy Services, the business increased its revenues from £3.4 million in the year ended December 2003 to £11.6 million in 2005. Reported turnover for 2006 is expected to be around £20 million. Pre-tax profit actually fell from £321,000 in 2003 to £143,000 in 2005. However, the company expects to declare a profit of £500,000 for 2006. Weaver blames the 2005 dip in profitability on a variety of capital investments.

"Our infrastructure was unable to cope with the pace of growth," he says. So the company replaced its creaking computer system and took on a warehouse in Bolton to enable it to carry buffer stock and service smaller customers who could not take delivery of an entire containerload of cooker hoods. It also rented a second floor at its Warrington HQ to accommodate its growing office staff. The origins of PAB lie in Stoves, the Prescot-based appliance company bought by Glen Dimplex in 2002. Weaver joined the business as marketing manager following its 1989 BIMBO out of the cookers division of Yale & Valor, led by ad man turned venture capitalist Sean O'Connor and former Thorn chief executive John Crathorne.

Weaver, who had worked in marketing for the likes of British Gas, Thorn EMI and Currys since graduating from Southampton University, was quickly promoted to the board as sales and marketing director, where he oversaw two sales directors. One of these was Parker Pens' former area director for Europe and the Middle East, Peter Brazier – who was later to join Weaver in the launch of PAB, again with the title "sales director".

During the 1990s Stoves went from being a £17 million-turnover operation losing £4 million a year to a £100 million operation making a profit of £5 million. Then it bought the student landlord's white goods stalwart, Warrington-based New World, at about the same time as robust Far Eastern and Turkish brands like Beko were flooding into the lower end of the market. This did not work out well and, in 2002, Stoves was bought by appliances giant Glen Dimplex, which flogged off the New World factory to a housing developer and asked Weaver to carry on as marketing director of its cooking division.

"But I missed the buzz," he explains. "I had an enormous amount of freedom in the position at Stoves: freedom to get things right and to get things wrong." So he said his farewells and set up on his own as a consultant based out of his home in Cranage, Cheshire. This developed into PAB thanks to one of his clients, Buckinghamshire-based kitchen/bathroom distributor Waterline, which sold branded appliances but was unable to compete with the internet on price.

"Customers' perception was that they could buy the appliances cheaper elsewhere so they were probably being ripped off on the furniture too," Weaver says. During his time at Stoves, he had done some work on sourcing products that made him think, "Why do we need a factory when there is excess capacity in the manufacturing marketplace?"

"So I suggested that they needed a range of products designed to complement their furniture ranges that was exclusive to them, so customers couldn't get them anywhere else." Impressed, Waterline boss Michael Lawrence asked Weaver to join his organisation. "I said, 'I've had enough of working for other people, but I'll do it for you.' And so we set up the trading company Premium Appliance Brands." "We" in 2003 consisted of Weaver and his old Stoves colleague Peter Brazier, who was also chafing under the corporate yoke. "It became apparent I wouldn't have the same freedom," Brazier tells EN. "It was all forms and meetings. That's not a criticism of Glen Dimplex, because a business of that size has to operate in that way, but after a year or so it was obvious that it wasn't for me.

"In the past I'd done well but always had the support of strong organisations. There comes a time when you realise you can only really test yourself if you go out on your own." So the pair remortgaged their houses to pay for an initial shipment, commissioned Bigblue (whose managing director Chris Parker knew the pair of old, having spent some time at Stoves as a freelance designer) to come up with the "Cuisina" range, and grew things from there, developing further brands for Allied Manufacturing's Kingswood Kitchens range and for Scottish distributor Leaker Direct. It then moved into supplying retailers – providing an own-brand range of cooker hoods for B&Q that has allowed the DIY giant to reduce dramatically the number of different products it stocks. "Even brandaware customers will buy an unbranded cooker hood," Brazier explains.

The next stage of the company's development into mainstream retail came from the acquisition in December 2004 of the struggling appliances division of the Bolton-based Bernstein Group from "company doctor" Bill Gleave. The remainder of the Bernstein Group has since, sadly, proved a turnaround too far for Gleave and was, at the time of going to print, in negotiations with corporate recovery specialist Endless to rescue it out of administration.

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Although turnover from this acquisition is expected to add up to £3 million for 2006, the really important thing it gives the company, Weaver says, is a trio of brands with existing consumer franchise. Bernstein's "Homark" brand, originally developed for B&Q, is currently being trialled at Argos. Its "Cookers" brand, meanwhile, is already being sold via a network of smaller kitchen distributors. The acquisition also included the UK licence to use Electrolux's high-end White Westinghouse brand; Chris Parker of Bigblue describes his company's work on this range as "some of our best".

The company also runs the UK operation of Australian small appliances business Mistral, for which it is paid a fee and a share of profits. Under the brand "Bellini" this provides everything from toasters to chocolate fountains for Currys. PAB's own profile in the small appliance market looks set to increase thanks to the £1.2 million purchase in December 2006 of Catalyst Home Products, an Oldham-based firm licensed to produce goods endorsed by Rosemary Conley, Oz Clarke and Cosmopolitan. Two of that company's five staff will join PAB in Warrington, while the remainder have elected not to move when their Oldham operation closes shortly.

The Catalyst acquisition will, Weaver continues, give PAB a way into the supermarket channel. Both acquisitions were funded by loans and invoice discounting from Venture Finance – meaning that Weaver and Brazier each still holds 50 per cent of PAB's equity, with no outside investors. The company began in Weaver's living room, then occupied Regus offices in Warrington before moving into its current Centre Park HQ in January 2004. It now employs 31 staff in total, a figure that is set to rise to 35 with the incorporation of Catalyst and a couple of new recruits.

As for the future, the ambition is to hit £100 million turnover within five years. To help achieve this, Weaver says, the company is on the lookout for acquisitions that can add new brands to its portfolio – particularly those with existing customer recognition at the top end of the market. Weaver, who was brought up in Norfolk, also sees an opportunity for celebrity chef endorsement of topend products although, despite being secretary of the "Northern Canaries", he isn't confident of getting his team's owner on-side. "I've had a chat with Delia. She's quite precious about her name and image, and her profile has diminished considerably since her rant at the Manchester City game a couple of years ago.

"But I would love to do something with her. That would be one of my little ambitions." A real advantage of the virtual manufacturing model, he says, is that the company is able to react to trends and get products to market much faster than competitors with their own factories. So, if and when Ms Smith finally does say "yes", at least it won't take as long to get a range into the showrooms as it's likely to be take Norwich City to get back into the Premiership .





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